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Blank HipChat Notification Popups over RDC

Is there a known fix to this?

The scenario: 

  1. Establish a remote desktop connection with a PC (using a mac or pc)
  2. Launch HipChat (cloud) 
    1. Launch client on the remote machine 
      OR 
    2. Launch HipChat client natively (connecting to the same cloud instance) on the local machine
  3. From the space or desktop, on the local machine, that shows your remote desktop session, bring an application that is NOT HipChat into focus.
  4. Have a pal send you a message
  5. Get the blank popup as depicted here:

20160627_Blank_Notification.JPG

 

A work-around we tried that did NOT work is to run HipChat natively (and not on the remote machine). On a mac the icon bounces in the dock and even with "show popup" enabled, there was no popup displayed. So results were inconclusive.

 

1 answer

This was resolved by installing version 4.0.87700 of the Win client.

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