Is there a known fix to this?
A work-around we tried that did NOT work is to run HipChat natively (and not on the remote machine). On a mac the icon bounces in the dock and even with "show popup" enabled, there was no popup displayed. So results were inconclusive.
...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
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