Hi, Grace!
The requirements for Hipchat calls are detailed in the following article:
Video Chat and Screen Sharing
In summary:
"Clients should be on a network with a bare minimum of 500kbps upstream and downstream for poor quality video.
For average quality, we recommend 1Mbps upstream and 5Mbps downstream, and for good quality (HD 720p) we recommend 5Mbps upstream and 10Mbps downstream."
Cheers!
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