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Audio video problem

No audio video while i am making a video call. It is getting connected and the receiver can also attend the call, but no video nor audio for both of us.

1 answer

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Answer accepted
Mirek Community Leader Jun 14, 2018

It might be a network connection problem. Did you tried using a different networks?

There are also some technical requirements that need to be met:

  • We encrypt all streams client to server using DTLS/SRTP. 
  • You must have port 443 over TCP open.
  • We recommend you allow outbound UDP connections on destination port 10000. 
  • In the web app, you can use any of our supported browsers, except Microsoft Edge. (We recommend Chrome, Firefox, and Chromium.) Depending on the browser you're using, you may be prompted to install an extension to share your screen.

Thank you Mirek.

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