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Ask the CEO about IT service - Webinar with Atlassian co-CEO Mike Cannon-Brookes

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30 answers

Can we expect that Service Desk will someday support attachments by E-Mail-notifications, or a full integrated WYSIWYG-editor and not the one from atlassian labs?

Hi Mike, what steps are you taking to help your products self diagnose and report issues?

As an Atlassian user at a large organisation, who frequently finds myself accessing our Australia based central JIRA / confluence server from regional offices, I find the performance is frequently poor.  My guess is that a competent technical administrator using the right hardware could dramatically improve performance, so why not highlight this to end users within the products showing in a simple link on the page (similar to the warning that index needs to be updated) that the performance of the product could be improved by following these <link> steps.  The end user who continually sees poor performance could then use this information to lobby administrators to make the necessary improvements.  Currently end users suffer in silence and many might simply give up on trying to use the product, assuming this is an Atlassian software fault not a solvable internal configuration issue.

What plugins are being used at Atlassian to enhance JSD functionality and customer experience?

Hi Mike, I am a tech startup in a different niche however I was wondering what you put in place to help you manage the rapid growth of your member base? Thanks Michelle

Hi there - email is the bane of any medium to large scale company, given the constant deluge into mailboxes and the need to manage multiple folders and queues for alerts and priorities. What future state development do we expect to see with the Atlassian tool-set to integrate non-email based comms and alerts for traffic on issues on JIRA core and updates in JIRA Service Desk? Would love to hear other people's views on the comms dialogue situation.

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