Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

App-screensharing on Ubuntu often fails. Any help?

Marc Hollmann January 30, 2019

Hello,

recently I have a lot of trouble when sharing only a single application using the desktop client.

System: Ubuntu 18.04.1 LTS
HipChat desktop application on a self-hosted server

Description:
In 1v1 calls, when I try to share a single application (usually Firefox but problem also happened with Chrome, so it's probably not related to the chosen app), screen sharing fails in ~80% of cases. Instead of sharing the screen, the other party only sees a black video and my preview window shows only my profil pick. When it fails once it always fails in the same call, but sometimes restarting the call and sharing again works.

Sharing my whole screen works but is not that great with multiple screens.

I have configured multiple virtual desktops, which may or may not be related to the problem.

Anyone having similar problems/knowing a fix? Would be great :)

1 answer

0 votes
Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 7, 2021

I think it's obsolete request :(
Because the Hipchat products is not used anymore,
So sad to find questions without replies

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events