Anyone else having trouble with HC client on windows 10?

Recently installed HipChat on a Lenovo ThinkPad and am having two big problems so far: The top bar is obscured by the windowframe even in fullscreen mode, and the pointer doesn't seem to be where HC thinks it is, i.e.- Trying to close a chat by clicking on the "x" doesn't work, but when I move the pointer just below, the "x" lights up and can be clicked. I've uninstalled/reinstalled twice, played around with display settings and can't get any improvements. 

Am I the only one having these troubles? And any ideas on how to fix this would be appreciated as well.

1 answer

Hi Collin,

It's possible that you've hit a known compatibility issue between the HipChat's framework and the machine's graphic cards. A viable workaround for that problem would be disabling the dedicated graphics for the app:

  • Right-click the HipChat's shortcut on the desktop.
  • Click Properties and then go to the Shortcut tab.
  • On the target field, add the "--disable-gpu" command (no quotation marks) followed by an empty space after .../HipChat.exe". 
  • Click OK and click Continue when the dialog box shows up to complete the operation.

For context and further details on this workaround, you can refer to our documentation:

Hope this helps! 

I managed to get around the problem with a scaling utility, but I really appreciate the answer. Next time we load a similar machine I'll try it.

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 19, 2018 in Hipchat

Moving from Hipchat to Stride? Here’s what you’ll love

Heya, Hipchat friends! We’re so happy you’re checking out   Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...

17,415 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you