After updating from from 1.2 > 1.3.7, I receive the following error message whenever I try to join a room.
"Error: Unable to start session
We were unable to start a chat session for you at this time. Please wait a minute and try again."
It's hard to say why this is happening off the bat, but there were several enhancements and upgrades that happened after v1.2 that could be the culprit. A few things I would try first:
sudo reboot. This will reboot HipChat Server. Wait 5 minutes after it's back up to try and log in.
ipchat upgrade -f. This will reinstall all of the downloaded packages. Then after it's complete, wait 5 minutes before logging in.
Hope this helps!
HipChat Server Support Engineer | Atlassian
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