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Activation link is not coming to our mail address



We have activated the hipchat account after few days, activation link is not reaching to the email address. I don't know this is the right place to open support ticket. If no please send us the link to open.



1 answer

0 votes
AhmadDanial Atlassian Team Jul 04, 2018

Hi, Hashim.

The process to verify if the activation email was delivered or not needs to be performed by the support team if you are on HipChat Cloud.

Unless if you are on HipChat Server / Data Center instead, please go through the following troubleshooting steps:

  • Run the following command to confirm the connectivity between the server and the mail server:
  • echo | telnet <mail_server_ip_or_fqdn> 25
  • Find related errors in /var/log/hipchat/mail.log
  • View the output of mailq command

Let me know how it goes on your end.

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