504 gateway not found

Hi Team,

While accessing Hipchat's URL,I get the below error,what might be the reason for this?

 

504 Gateway Time-out

The server didn't respond in time.

 

 

 

 

1 answer

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David Maye Atlassian Team Feb 23, 2016

Hi,

A few things I would check:

1.) Can you ping the HipChat server from your machine (hipchat.com for HipChat Cloud or your FQDN for HC Server)?

2.) If on HipChat Server, verify that you have the correct ports opened per HipChat Server System Requirements: https://confluence.atlassian.com/hc/system-requirements-for-hipchat-server-606306343.html.

3.) Are you using a proxy in front of HipChat? Can you verify 443 https in/outbound to the site from your machine?

4.) If you're still having an issue, please reach out to HipChat support at support.atlassian.com and elaborate as much as possible what you are seeing.

 

Cheers,
-David
HipChat Server Support Engineer | Atlassian

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