1-and-1 hipchat logs


As an admin, do I have the ability to view 1-and-1 hipchat messages? If so, how? If not, how can I request them?



2 answers

2 votes
Shayne Covey Atlassian Team Jan 21, 2016

Hi James,

The ability to view chat history from private (1:1) conversations in HipChat is limited to the two users engaged in the private conversation.  It is also possible for the Owner and/or Administrator of the HipChat Group to request an export of the Group's chat history, including 1:1 conversations, but this requires contacting Atlassian Support to verify that the Group and requestor of the export meet certain legal requirements. We've provided this information in our documentation for chat history for quick reference.

Hi, I'm in a similar position and would like to understand the legal requirements. Are these documented/available? Many thanks in advance

Which email address should I use to contact Atlasssian support. Since this is a sensitive matter, I'd like it to be treated as such.

James, you can reach out to HipChat Support here

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Published Oct 07, 2017 in Hipchat

Bringing Structure to your HipChat Instance

...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...

466 views 1 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot