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unable to reach server domain

 hi! I'm trying to use the hipchat app on android, but I can't connect to their command server. to solve this problem I used the guide:


https://confluence.atlassian.com/hipchatkb/android-app-on-android-4-x-and-older-cannot-connect-to-hipchat-server-2-0-4-or-2-0-7+-with-unable-to-reach-server-domain-866092813.html


but this is not helping me. please tell me how to configure the server to work with mobile devices?

1 comment

Ahmad Danial Atlassian Team Apr 05, 2018

Hi there.

Before we utilize the KB you mentioned, can you confirm if you are running on the affected environment?

  • Android 4.x
  • HipChat Server 2.0.4 / 2.0.7

If you are, did you double confirm if the TLSv1 is added to the ssl_protocols parameter in the /hipchat-scm/chef-repo/cookbooks/hipchat_web/templates/default/web-site-btf.erb file after running the script?

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