Android client disconnection

[Ryota Hashimoto]

When using Android client 3.17.006 over a long time with/without "Stay connected" option on Android 7.0, it will cut connection and repeat retrying connection until I kill and restart it.

Are there any solution or workarond to keep connection?

[Murilo Moreira]

Hi Ryota,

Interesting, based on what you described, I understand that you're facing an issue with the app not keeping the settings consistently the way you've configured, which could be very well caused by a data conflict in the system. You can try clearing up HipChat's cache data and then perform a fresh reinstall. Here are instructions for this process:

• Go to the Android Settings, then touch Applications.
• Find and touch the HipChat app.
• Touch Storage.
• Tap Clear cache.
• Tap Clear data, then OK.

This will entirely eliminate the app data cached on the Android system. After that, you can go ahead and remove the existing client and a get a fresh copy of the newest version available at the Google Play Store.

Let us know if you have any questions. 

Cheers!

[Ryota Hashimoto]

Thank you for your time.

I did them all and found anything changed.

After sleeping/lost-get signal/connect-disconnect VPN/etc, the client start to repeat reconnecting. That sometimes succeeds but I still couldn't send messages. The SEND button became grayed-out.

Any ideas?