Android 6.0.1 error - connection lost

Hello.

trying to instal hipchat on an android system and it simply won't work.  I tried logging in by email and with team name/domain and I have the same errors - connection lost and login failed (username and pwd incorrect) but i can login with them from desktop.

Is there another hipchat app i can use? please advise

1 comment

Ahmad Danial Atlassian Team Apr 10, 2018

Hello, Cristina.

Some of the things that I would be interested to know:

  • Which version of HipChat client do you have installed?
  • Were you trying to log in to HipChat Cloud or HipChat Server / Data Center?
  • If you are on HipChat Server / Data Center, is your instance hosted behind any form of proxy / load balancer and is it publicly accessible over the Internet?
  • Since you mentioned that it is accessible through the desktop client, were you connected on the same network you were on when you tried to log in to the mobile client?

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