Account Activation error

I was able to log in and within a few minutes was logged out automatically and have not been able to log back in. I am being required to activate my account but I have not received an email to do that. Even when i select forgot my password i do not receive an email to do so.Screen Shot 2017-12-12 at 11.35.23 AM.png


Hi Stephen,

Could you reach out to support for further troubleshooting of this issue? We'd be happy to assist you :)

You can raise a support ticket at

Hi Stephen,

It appears you put in a ticket with the Support team and your IT team was able to resolve the issue.  Do you know what the problem was and how they resolved it?



I never received the activation email after my initial credentials creation. They worked on it for several days then i got 5 activation emails at the same time. not sure how it was resolved though.

Thanks for actively trying to figure out what caused the bug and how to fix it!



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