Account Activation error

Stephen Bassett December 12, 2017

I was able to log in and within a few minutes was logged out automatically and have not been able to log back in. I am being required to activate my account but I have not received an email to do that. Even when i select forgot my password i do not receive an email to do so.Screen Shot 2017-12-12 at 11.35.23 AM.png

2 comments

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 13, 2017

Hi Stephen,

Could you reach out to support for further troubleshooting of this issue? We'd be happy to assist you :)

You can raise a support ticket at https://support.atlassian.com/contact/#/

somethingblue
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 21, 2017

Hi Stephen,

It appears you put in a ticket with the Support team and your IT team was able to resolve the issue.  Do you know what the problem was and how they resolved it?

Cheers,

Branden

Stephen Bassett December 21, 2017

I never received the activation email after my initial credentials creation. They worked on it for several days then i got 5 activation emails at the same time. not sure how it was resolved though.

Thanks for actively trying to figure out what caused the bug and how to fix it!

Stephen

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