Exporting Hipchat Data & Decrypting the Data

A simple and comprehensive method to export your Hipchat data.

Step-by-step guide

 

    1. You will need to login to your Hipchat Portal, once that is done, Navigate to the Group Admin > Data export tab

    2. exporter-hipchat.png
    3. Configure what you require above, then click on the Start button to begin the export.

    4. Once it’s complete, you should receive an email to notify you that the download is complete.

    5. download-export.png
    6. Download your file to get a copy of your Data

    7. You can decrypt the file locally on your Machine by doing the below:

      • Decrypting the file locally on your machine, depends on what Operating system you’re using. For Linux and Mac, the Openssl is already existing/Installed. For windows you will need to download the openssl installer.

    8. You will need to run the below command on a Terminal or command prompt for windows users.
    9. openssl aes-256-cbc -d -in path_to_encrypted_file.tar.gz.aes -out path_to_decrypted_file.gz -pass pass:your_password
       
      • command.png
      • Sometimes, you might encounter issues during decryption, please take note on these common errors.

        Sample error on Mac:

      • 140735852671944:error:06065064:digital envelope
        routines:EVP_DecryptFinal_ex:bad
        decrypt:/BuildRoot/Library/Caches/com.apple.xbs/Sources/libressl/libressl-22.50.2/libressl/crypto/evp/evp_enc.c:529:
      • Bad decrypt error : This can be caused due to the openssl version or probably you didn’t specify the “-in” and “-out” path correctly. if its the former, you can use the below command or downgrade your openssl version if it’s on a v1.1

      • openssl aes-256-cbc -d -md MD5 -in File.tar.gz.aes -out File.gz -pass pass:your_password
    10. For windows users, if you’re not able to do the above on windows even with the openssl installer, you can always download a virtual machine. Virtual Box is a free version, then you can download an ISO of Ubuntu. which is one of the most popular Linux out there to run the decryption on a Terminal

      • You can simply use this guide, which provides a step-by-step instruction on Installing Ubuntu using Virtual Box

      • Please make sure that you have the Group Admin permission, if not you won’t be able to export your Hipchat data. As that tab won’t be visible.

 

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