How to work-a-round or fix HipChat4 client crashes on Linux?

[Fred Welland]

I am running Fedor 23x64 (4.5.6-200.fc23.x86_64).  

Using RPM:    hipchat4-4.0.1641-1.x86_64

My video hardware is nvidia stuff.  

I am using nouveau driver  (xorg-x11-drv-nouveau-1.0.12-3.fc23.x86_64).

Several times a day the HipChat4 client will crash with a segfault like so: 

68676.191387] HipChat.bin[6090]: segfault at 148 ip 00007fa9b236b676 sp 00007ffd29eed230 error 4 in nouveau_dri.so[7fa9b1e04000+8cf000]

Frequently I will get a total hang of Hipchat4 and that freezes my whole X/Gnome session – often requiring a full hardware reset. 

Is there anything I can do about this?        Anybody else experience this issue? 

[Syahrul]

Hi there,

Could you try to run HipChat client using this parameter and let me know how it goes?

hipchat4 --disable-gpu

Also, if needed please raise a support ticket at https://support.atlassian.com/help/#/hipchat

[jstier]

I'm on RHEL 7 with latest mesa drivers and getting this:

$ hipchat4 --disable-gpu
hello 0.605274
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value =  "4.27.10"
pci id for fd 6: 80ee:beef, driver (null)
OpenGL Warning: glFlushVertexArrayRangeNV not found in mesa table
OpenGL Warning: glVertexArrayRangeNV not found in mesa table
OpenGL Warning: glCombinerInputNV not found in mesa table
OpenGL Warning: glCombinerOutputNV not found in mesa table
OpenGL Warning: glCombinerParameterfNV not found in mesa table
OpenGL Warning: glCombinerParameterfvNV not found in mesa table
OpenGL Warning: glCombinerParameteriNV not found in mesa table
OpenGL Warning: glCombinerParameterivNV not found in mesa table
OpenGL Warning: glFinalCombinerInputNV not found in mesa table
OpenGL Warning: glGetCombinerInputParameterfvNV not found in mesa table
OpenGL Warning: glGetCombinerInputParameterivNV not found in mesa table
OpenGL Warning: glGetCombinerOutputParameterfvNV not found in mesa table
OpenGL Warning: glGetCombinerOutputParameterivNV not found in mesa table
OpenGL Warning: glGetFinalCombinerInputParameterfvNV not found in mesa table
OpenGL Warning: glGetFinalCombinerInputParameterivNV not found in mesa table
OpenGL Warning: glDeleteFencesNV not found in mesa table
OpenGL Warning: glFinishFenceNV not found in mesa table
OpenGL Warning: glGenFencesNV not found in mesa table
OpenGL Warning: glGetFenceivNV not found in mesa table
OpenGL Warning: glIsFenceNV not found in mesa table
OpenGL Warning: glSetFenceNV not found in mesa table
OpenGL Warning: glTestFenceNV not found in mesa table
libGL error: core dri or dri2 extension not found
libGL error: failed to load driver: vboxvideo
OpenGL Warning: XGetVisualInfo returned 0 visuals for 00000000014cfd30
OpenGL Warning: Retry with 0x8002 returned 0 visuals
Segmentation fault (core dumped)

[jstier]

Found my issue... I had to turn off 3D acceleration in my VM... I was running Linux in VirtualBox.

So turning off 3D in VB and then

hipchat4  --disable-gup

Worked with no issues. 

[Yves Berquin [Matrix Requirements]]

Thanks Mohammad, 

the --disable-gpu solved my crash on a brand new Ubuntu 16.04

Yves

[Alexander Liu]

Doesn't work for me.

my hipchat UI is frozen. with `--disable-gpu` it gives me

[11:31:01][QString AbstractSettings::decryptLoginData() const:196] login data is encrypted, so decrypting
Warning: [11:31:06][:0] Unrecognized OpenGL version
Warning: [11:31:06][:0] Unrecognized OpenGL version
[11:31:06][void IdleTime::init():82] Initialzing idle timer

anyone knows how? 

[Fred Welland]

So I found the  cli "hipchat4  --disable-gpu" yesterday after making this post.   I tried it for a solid 8 hrs.     The results were positive.     I had 1 crash and no hangs.    

Prior to this,  in 8hrs, I'd have liks 4-6 crashes, a hang or 2,  and sometimes hc4 would not restart – just crash on restart.     Also there have been some times (prior to --disable-gpu) that I have almost a full 8hrs with almost no problems too. 

So it is a bit inconclusive that there is an improvement; but I will try again Today. 

[Alexander Liu]

Mine also crashed.

Ubuntu 16.04 xfce4

try `hipchat4 --disable-gpu` with log:

└──╼ $ hipchat4 --disable-gpu
hello 0.508136
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value = "4.30.3"
Reading config.ini file
force_server= false value= ""
Unrecognized OpenGL version
Unrecognized OpenGL version
\Qt WebEngine ICU data not found at /opt/HipChat4/lib/resources. Trying parent directory...
Installed Qt WebEngine locales directory not found at location /opt/HipChat4/lib/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/lib/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /opt/HipChat4/lib/resources. Trying parent directory...
[0507/192109:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/lib/qtwebengine_devtools_resources.pak
Some features may not be available.
[0507/192109:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale
[0507/192109:ERROR:browser_main_loop.cc(217)] Running without the SUID sandbox! See https://chromium.googlesource.com/chromium/src/+/master/docs/linux_suid_sandbox_development.md for more information on developing with the sandbox on.
--type=zygote
hello 0.71169
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
Installed Qt WebEngine locales directory not found at location /home/tm/Qt/5.7/gcc_64/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/bin/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
[0507/192109:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/bin/qtwebengine_devtools_resources.pak
Some features may not be available.
[0507/192109:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale
[11:21:09][void HipChatApplication::initialize(HipChatApplication::Configuration&):385] "UserAgent: HipChat/4030004.1672 Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) QtWebEngine/5.7.0 Chrome/49.0.2623.111 Safari/537.36"
[11:21:09][void HipChatApplication::initialize(HipChatApplication::Configuration&):394] datapath "/opt/HipChat4/lib"
[11:21:09][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
[11:21:09][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state = true
[11:21:09][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[11:21:09][void AbstractOnlineStatus::doSecondaryCheck(bool):218] cloud path
[11:21:09][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check: "https://api.hipchat.com/v2/health-check"
Warning: [11:21:09][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_client_method
Warning: [11:21:09][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_server_method
[11:21:09][int main(int, char**):447] RestartNumber= 0
[11:21:12][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):126] no errors from onlineStatusCheck
[11:21:12][void AbstractOnlineStatus::handleOnlineStatusResult(bool):171] newOnlineState: true
[11:21:12][void AbstractOnlineStatus::handleOnlineStatusResult(bool):184] initCheckComplete
[11:21:12][void HipChatApplication::onInitialOnlineCheck(bool):307] HCA isInitOnline: true
[11:21:12][void HipChatApplication::onInitialOnlineCheck(bool):310] doAuth
[11:21:12][QString AbstractSettings::decryptLoginData() const:196] login data is encrypted, so decrypting
Warning: [11:21:17][:0] Unrecognized OpenGL version
Warning: [11:21:17][:0] Unrecognized OpenGL version
[11:21:17][void IdleTime::init():82] Initialzing idle timer
[11:21:17][VideoController::VideoController(NativeWebWindow*):10] Init Video Controller
[11:21:17][void AbstractHipMainWindow::init():127] Restoring zoom from settings: 0.95
[11:21:17][void AbstractHipMainWindow::init():133] LastWindowSize : QRect(2124,128 1216x730) Maximized : false
[11:21:17][qml][onCompleted:7] QML localContentCanAccessRemoteUrls true
[11:21:17][qml][onCompleted:9] QML localStorageEnabled true
[11:21:17][qml][onCompleted:11] QML accessFileUrls true
[11:21:17][qml][onParentChanged:10] Client Parent Changed : QQuickRootItem(0x13806e0)
[11:21:17][QUrl WebBridge::createLocalURL(QString) const:38] url = QUrl("file:///opt/HipChat4/share/clientweb/index.html")
[11:21:17][HipClientView::HipClientView(AbstractHipMainWindow*, Utils*, AccountInfo*):79] Set Client URL : true
[11:21:17][void AbstractHipMainWindow::addClientView(AccountInfo*):227] currentWebView: QVariant(QObject*, QQuickWebEngineView_QML_6(0x13c5ed0, name = "webView"))
[11:21:17][void AbstractHipMainWindow::addClientView(AccountInfo*):229] Set currentWebView : true
[11:21:17][qml][onParentChanged:10] Client Parent Changed : HipMainWindow_QMLTYPE_1(0x13625c0)
[11:21:17][void AbstractHipMainWindow::addClientView(AccountInfo*):231] Set Client Parent : true
[11:21:17][qml][onNavigationRequested:84] onNavigationRequested: file:///opt/HipChat4/share/clientweb/index.html
[11:21:17][qml][onLoadingChanged:91] ClientView Loaded
[11:21:17][qml][zoomFactorChange:29] ***QML Zoom factor changed 0.95
[11:21:17][virtual void IndexBridge::controlChannelReady():27] IndexBridge Control Channel signaled ready from Webcore
[11:21:17][void HipClientView::onChannelReady():153] About to get config
[11:21:17][QString AbstractSettings::decryptLoginData() const:196] login data is encrypted, so decrypting
Warning: [11:21:17][:0] Unrecognized OpenGL version
Warning: [11:21:17][:0] Unrecognized OpenGL version
Start
[WARN] Local date might be wrong. Server date: "2018-05-07T11:21:23.000Z"
[WARN] Local date might be wrong. Server date: "2018-05-07T11:21:23.000Z"
[WARN] Room name isn't defined in the autoJoin list. Room jid: 210244_4007071@chat.hipchat.com
[WARN] Room name isn't defined in the autoJoin list. Room jid: 210244_4007071@chat.hipchat.com
[11:21:25][void AccountInfo::updateConfigInfo(const QString&):42] AddLiveId = 700
[11:21:25][void HipClientView::updateAddliveAppId():103] Set Add Live App Id : true id: 700
[11:21:25][void IndexBridge::getSettings(const QString&):96] Got settings from Webcore!
[11:21:25][void IdleTime::setIdleTimeout(int):50] Setting idle timeout: 900000 Watching = false
[11:21:25][void IdleTime::setWatching(bool):14] Starting watching for idle, idleTimeout(): 900000
[11:21:25][void AbstractSettings::updateSettings(const QString&, AccountInfo*):496] IdleEnabled : true -- New IdleTime : 15
[11:21:57][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
[11:21:57][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state = true
[11:21:57][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[11:21:57][void AbstractOnlineStatus::doSecondaryCheck(bool):218] cloud path
[11:21:57][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check: "https://api.hipchat.com/v2/health-check"
[11:21:58][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):126] no errors from onlineStatusCheck
[11:21:58][void AbstractOnlineStatus::handleOnlineStatusResult(bool):179] handleOnlineStatusResult no change : true
[11:22:42][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
[11:22:42][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state = true
[11:22:42][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[11:22:42][void AbstractOnlineStatus::doSecondaryCheck(bool):218] cloud path
[11:22:42][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check: "https://api.hipchat.com/v2/health-check"
[11:22:42][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):126] no errors from onlineStatusCheck
[11:22:42][void AbstractOnlineStatus::handleOnlineStatusResult(bool):179] handleOnlineStatusResult no change : true

Its UI is frozen.  It said `Unrecognized OpenGL version` Im using a nvidia card but `--disable-gpu` didn't work. BTW my machine runs Tensorflow 1.4 (machine learning) with cuda 8.0 and its dependencies... Don't know why. Can anybody explain?

[IT Employee]

Sadly, after a fresh upgrade to Fedor24  (done for other reasons, not hipchat);  HipChat still crashes and I have had one major hang. 

:sigh: