Can I get HipChat chat history between two people for a deleted HipChat user?

[John Bottiglieri]

Deleted a HipChat account and another HipChat user can no longer see chat history with the deleted user.  Is there a way to get that chat history from Atlassian in some format?

[John Bottiglieri · Accepted solution]

Answered my own question - Not optimal, but a Group Admin can restore a deleted user and active users that had previous conversations with the deleted user can then open a new chat - and the history shows up - this is all if you have your history set to "Store all history".

[bamerrell]

Hi @Jeison Spaniol,

Should this work for companies with accounts that have custom URL's? When I browse to www.<mycompanyname>.hipchat.com/people I don't see the deleted user listed (which makes sense). If I search the users name in the "search history" box in the upper right corner of the screen, the only results I see are past mentions of this user in rooms. 

Nowhere am I able to find a record of our 1-1 conversations.

Thanks,
Brian 

[Jeison]

Hey Brian,

We changed this a while back, actually - deleted users don't show up anymore on /people. Instead, try searching for the history at https://www.<yourcompanyname>.hipchat.com/search (you should be able to select deleted users from the dropdown menu). Hope it helps!

[bamerrell]

Thanks Jeison! This worked.

Unfortunately, you have to view the chat log day by day instead of just being able to scroll through/search a single 1-1 transcript. I was still able to retrieve the information I was looking for though!

[Jeison]

Hi John,

While deleted users can't be found on any of the apps, their history should still be available for search on the website. If a user wants to search their conversation with a deleted user, just go to https://www.hipchat.com/people