Meet Atlassian Assist, Halp’s new partner in crime

35 comments

Jimmy Seddon
Community Leader
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June 9, 2022

Hi @Garth Bond,

My understanding is that all Atlassian has done here is renamed the slack bot from "Halp Bot" to "Atlassian Assist".  I don't believe Halp had a way to integrate with Confluence and Assist hasn't received that functionality at this time either.

Sorry I can't offer a better answer for you.

-Jimmy

abishekchhetri June 10, 2022

Hey @Jensen Fleming ,

Not sure if this is the right channel, but I have spotted an issue with the Atlassian Assist. When changing the status of a ticket to resolved from Slack its removing the description field.

Is there a page I can report this to ?

Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 13, 2022

@Garth Bond -- @Jimmy Seddon is correct. Thank you Jimmy!

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Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 13, 2022

Hi @abishekchhetri -- you can log a ticket here with our support team: https://www.atlassian.com/software/halp/contact

Nick Dring July 12, 2022

Hi @Jensen Fleming

I left a comment here when the announcement was made that we are interested in using Assist with our internal JSM Premium Cloud with our company Teams. Has the new version been released for Teams?

If not and we integrate Teams now with Assist before the new version is released will there be a new learning curve for our internal clients/colleagues?

Regards

Nick

Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 12, 2022

Hey @Nick Dring -- were working on developing it now! You can follow along here: https://jira.atlassian.com/browse/JSDCLOUD-11261

If you would like to use Assist now, you can set it up via Halp by going to halp.com -> add to teams. 

Any set up you do there, will reflect in the release of JSM Chat for teams, so no additional work or training will need to happen for your team :) 

Pawel Ptaszek December 15, 2022

Are there any plans to incorporate confluence into Assist?

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Jack Ingram December 15, 2022

I would love to see this added to Zoom Team Chat since we have started to shift heavily to it. 

Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 3, 2023

@Pawel Ptaszek -- We are currently developing the JSM Virtual Agent which will enable you to integrate knowledge-base/confluence articles into Assist :) Here is the waitlist for the beta: https://www.atlassian.com/software/jira/service-management/features/itsm/virtual-agent 

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Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 3, 2023

@Jack Ingram -- Good to know! I made a feature request on your behalf here if you want to vote and watch it! https://jira.atlassian.com/browse/JSDCLOUD-12120

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