Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira service portal knowledge basearticles through Halp

Is it possible to suggest knowledge base articles through Halp when someone creates a ticket in MS teams the same way KBs are suggested in Jira service portal?

1 answer

0 votes
Tori Stitt Atlassian Team Apr 29, 2021

Hi @Sarah Nadif 👋  - Yes, it will be possible this fall with Halp Answers in MS Teams! The feature enables you to connect your KB articles to Halp and then uses machine learning to suggest your KB articles based on the keyword terms presented in the request. When it goes live we will be notifying all of our current users and making an announcement in the community.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Halp

Halp - Conversational Ticketing Help Desk for internal requests

From the Halp Team Howdy!  👋   We’re Halp, a conversational ticketing help desk for all of your internal requests in Slack (and soon to be MS Teams!). We’re excited to be a par...

804 views 6 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you