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I'm unable to change my password

Hi everyone I'm trying to do a clone of a branch from BitBucket server  but I got an error of 'Authorization failed'. Besides of that when I go to mi account I got this error: You cannot edit your display name or email address as they are stored in a read-only user directory. and also from change password menu I got this error: You cannot edit your password as it is stored in a read-only user directory.

I have tried a lot of things but none of them are working for me, do you have an idea of how can I solve this?

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