note: I already request to atlassian support, jut want to see if anyone else experience similar problem.
we use crowd to manage user authentication and authorization for crucible and fisheye. and having "automatically assigned to" group setup (ficr-users), when user first log into crucible, he/she will be added into ficr-users group.
when crowd add user into licensing group (ficr-users) and user do in this group. but user still doesn't have access to fisheye and crucible. (I can see red "no access" label under user detail)
1. restart crucible and fisheye
2. manually remove ficr-users group from crowd and add it back again.
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