can't login as administrator in bamboo and fisheye crucible

[SherryX]

our bamboo and fisheye/crucible instances use crowd for user management, for some reason I can't login as administrator (I guess the crowd instance has been changed to a new server or LDAP). How can I change/view the user config in bamboo and fisheye/crucible via backend (e.g. config file or database) ? Thanks

[Harry Chan · Accepted solution]

Hi, refer to

https://confluence.atlassian.com/display/FISHKB/Resetting+Admin+Passwords+in+Crucible+or+Fisheye and

https://confluence.atlassian.com/display/BAMBOO/Restoring+passwords+to+recover+admin+users for restoring admin accounts.

[SherryX]

Thanks, Harry.

I still have problem, e.g. the old crowd connection in bamboo (brocken) gets in the way, so I don't even have a UserID to reset the password.

How can I get rid of the old crowd connection? Once I get rid of the old connection, I think I can use the userID in the database, then I'll set up a new crowd connection.

Thanks

[Harry Chan]

Did you do the integration manually or via the GUI? You can reverse it and remove it.

[SherryX]

I just take over the task to upgrade bamboo instance, but the old crowd connection seems brocken and I can't login as administrator to remove/update the crowd connection. Do you know how to do the integration manually?Thanks

[Harry Chan]

Hi, you should be able to login to Fisheye with just an admin password (it's not as obvious but possible). And/or otherwise if you contact Atlassian support they should be able to provide step by step instructions.

If you follow the guides:

https://confluence.atlassian.com/display/CROWD/Integrating+Crowd+with+Atlassian+Bamboo

https://confluence.atlassian.com/display/CROWD/Integrating+Crowd+with+Atlassian+FishEye

and undo the steps - that would also work.

If all of the above prove too difficult I'd advice getting in touch with an Atlassian consultant to look over your instance and do the work.