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can't login as administrator in bamboo and fisheye crucible

SherryX Rising Star Jul 29, 2013

our bamboo and fisheye/crucible instances use crowd for user management, for some reason I can't login as administrator (I guess the crowd instance has been changed to a new server or LDAP). How can I change/view the user config in bamboo and fisheye/crucible via backend (e.g. config file or database) ? Thanks

1 answer

1 accepted

SherryX Rising Star Jul 31, 2013

Thanks, Harry.

I still have problem, e.g. the old crowd connection in bamboo (brocken) gets in the way, so I don't even have a UserID to reset the password.

How can I get rid of the old crowd connection? Once I get rid of the old connection, I think I can use the userID in the database, then I'll set up a new crowd connection.


Did you do the integration manually or via the GUI? You can reverse it and remove it.

SherryX Rising Star Jul 31, 2013

I just take over the task to upgrade bamboo instance, but the old crowd connection seems brocken and I can't login as administrator to remove/update the crowd connection. Do you know how to do the integration manually?Thanks

Hi, you should be able to login to Fisheye with just an admin password (it's not as obvious but possible). And/or otherwise if you contact Atlassian support they should be able to provide step by step instructions.

If you follow the guides:

and undo the steps - that would also work.

If all of the above prove too difficult I'd advice getting in touch with an Atlassian consultant to look over your instance and do the work.

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