can not setup email smtp server

Jira, Bitbucket, and confluence are all working when setup smtp server to send email. But when same account information is entered to crucible and fisheye email smtp, the message is connection is not authorized. any idea?

1 answer

0 votes

Hi Feng,

Can you show us the message in your error log so we can see the exact error? What email provider are you using, or is it a personal server? 

Kind Regards,
Shannon

Hi Shannon, seems I can not attach the log file to this message or paste the whole text here, any suggestions? I am using the Grifols mail server and I also tried Gmail, none of them are working.


problem sending email
530 5.7.1 Client was not authenticated

at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583)
at javax.mail.Transport.send0(Transport.java:169)
at javax.mail.Transport.send(Transport.java:98)

Hi Feng,

The logs you sent were sufficient.

Can you send me a screenshot of what your current SMTP settings are? You'll be able to attach that to the case. Do you know what service Grifols uses for mail? Perhaps Exchange?

Kind Regards,
Shannon

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Monday in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

326 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you