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Why are Crucible email notifications so delayed?

When a review event happens (review is started, comment is added, etc), my team and I don't get email notifications until ~10 minutes later. Does anyone know why this is and/or if it can be changed?

1 answer

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Answer accepted
Ben Stuart Atlassian Team Feb 08, 2019

Hey Ryan, 

I believe you are experiencing expected behavior to prevent email spamming. According to 

Changing your user profile, it can take up to 30 minutes: 

Batch Notifications will be sent out by Crucible every 30 minutes.  All notifications will be rolled up into a single digest e-mail.

 Although in reality, usually it's faster depending on your role within a review. So for instance the author of the review will receive the email first, and the reviewers will wait a little longer (from 2 to 10 minutes). Unfortunately, this is not something that can be configured. I hope that helps clear things up! 

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