The information of reviewer are not fetched, when I put cursor on the reviewer name in the snippet review

When I create the snippet review and write a comment review, the description of review and reviewer appears in the right side of the snippet. But when I put the cursor at the reviewer, it does not retrieve the information of that reviewer. It shows an error message 'error Not %20Found'. I have attached the User_Not_Found_Error.png file for that. I did not find any exception in the fisheye log file. When I click on the reviewer link, I found an error message ' The requested resource cannot be found. NOT_FOUND. I have attached the screenshot Fetch_User_Exception and the fisheye log files. Attachment Log_Files contains all the log files and the screenshots.

3 answers

Crucible version 2.7.15

What version are you using?

You may just want to comment on your question--the little box here that say add comment.

Have you set up external user management or something like that? I have FeCru 2.7.15 using bult-in user and I don't see a problem. You may want to enable debug and see what log says:

  1. Go to Administration > Server Settings > Debug Logging, and turn debug logging "ON".
  2. Reproduce the problem.
  3. Turn off debugging.
  4. Look at debug files.

Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

254 views 6 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot