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Setup Crucible to use JIRA user logins


I am new to JIRA.  I have installed the evaluation version of JIRA, Confluence, BitBucket, FishEye and Crucible in the same computer.

The login integration between Confluence & BitBucket and JIRA is fine.
I can use the existing users in JIRA to login to Confluence and BitBucket.

However, I cannot use the existing users in JIRA to login to Crucible/FishEye.
Crucible/FishEye recognizes the users as I cannot create the same users again. But somehow, even with the right password, cannot login.

In Crucible/FishEye, I granted the JIRA software group to have Crucible/FishEye access.
Still, login for JIRA users does not work. Any idea?

For "User Directories", do I have to do something?
Currently, there are two rows in "User Directories":

Internal Directory (inactive) Internal Enable

JIRA Server (inactive) Atlassian Crowd Enable (Synchronisation failed, but I do not recall I ever install Crowd)

Do I need to "Add Directory" Atlassian JIRA? If yes, where can I find the application name and password?



1 answer

1. Go to the Administration > Users and check if you see users from your Jira instance.

2. If not, go to the Administration > User Directories and check if synchronisation with Jira user directory is complete. You've mentioned that you have the error message there - this could be a reason. Check logs what happened. In case you couldn't find anything in logs, enable debug logging via Administration > Server > Debug Logging to get more information.

3. Once synchronisation is complete, go to the Administration > Security Settings > Global permissions and check if your users coming from the Jira directory have the 'FishEye user' or the 'FishEye & Crucible user' permissions granted.

Regarding your question:

Synchronisation failed, but I do not recall I ever install Crowd.

You may see "Crowd" keyword in messages or logs, because Fisheye and Crucible use the "Embedded Crowd" component to manage user directories. 

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