Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Setup Crucible to use JIRA user logins


I am new to JIRA.  I have installed the evaluation version of JIRA, Confluence, BitBucket, FishEye and Crucible in the same computer.

The login integration between Confluence & BitBucket and JIRA is fine.
I can use the existing users in JIRA to login to Confluence and BitBucket.

However, I cannot use the existing users in JIRA to login to Crucible/FishEye.
Crucible/FishEye recognizes the users as I cannot create the same users again. But somehow, even with the right password, cannot login.

In Crucible/FishEye, I granted the JIRA software group to have Crucible/FishEye access.
Still, login for JIRA users does not work. Any idea?

For "User Directories", do I have to do something?
Currently, there are two rows in "User Directories":

Internal Directory (inactive) Internal Enable

JIRA Server (inactive) Atlassian Crowd Enable (Synchronisation failed, but I do not recall I ever install Crowd)

Do I need to "Add Directory" Atlassian JIRA? If yes, where can I find the application name and password?



1 answer

1. Go to the Administration > Users and check if you see users from your Jira instance.

2. If not, go to the Administration > User Directories and check if synchronisation with Jira user directory is complete. You've mentioned that you have the error message there - this could be a reason. Check logs what happened. In case you couldn't find anything in logs, enable debug logging via Administration > Server > Debug Logging to get more information.

3. Once synchronisation is complete, go to the Administration > Security Settings > Global permissions and check if your users coming from the Jira directory have the 'FishEye user' or the 'FishEye & Crucible user' permissions granted.

Regarding your question:

Synchronisation failed, but I do not recall I ever install Crowd.

You may see "Crowd" keyword in messages or logs, because Fisheye and Crucible use the "Embedded Crowd" component to manage user directories. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

222 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you