Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Reset Crucible Database Password

Hi,

I needed to reset the password on the database account JIRA utilizes.  I was able to update all the related Atlassian product connection strings (BitBucket, Confluence, etc.) but still can't update Crucible.  The service won't start and throws the following error.  Any ideas on how to reset it?  Thanks!

Caused by: java.lang.IllegalStateException: Database not available (Unable to connect to SQLServer 2012 or newer database jdbc:jtds:sqlserver://xxx:1438;instance=Test1;databaseName=Atlassian_Crucible;: java.sql.SQLException: Login failed for user 'xxxx'.). Current state: NO_DB
at com.cenqua.crucible.hibernate.DefaultDBControl.getConnection(DefaultDBControl.java:623) [fisheye.jar:?]
at com.cenqua.crucible.hibernate.DefaultDBControl.validateConnectionAndExitOnFailure(DefaultDBControl.java:495) [fisheye.jar:?]
at com.cenqua.crucible.hibernate.DefaultDBControl.start(DefaultDBControl.java:256) [fisheye.jar:?]
at com.cenqua.crucible.hibernate.DefaultDBControl.start(DefaultDBControl.java:250) [fisheye.jar:?]
at com.cenqua.crucible.hibernate.DBControlFactoryImpl.<init>(DBControlFactoryImpl.java:67) [fisheye.jar:?]
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) [?:1.8.0_102]
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) [?:1.8.0_102]
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) [?:1.8.0_102]
at java.lang.reflect.Constructor.newInstance(Constructor.java:423) [?:1.8.0_102]
at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:148) [spring-beans-4.0.9.RELEASE.jar:4.0.9.RELEASE]
... 42 more

1 answer

0 votes

Hi @Darius_Fattahipour,

There are two ways of updating the credentials that Fisheye/Crucible should use for authenticating against your database:

  1. By going to Administration > System Settings > Database
  2. Directly at FISHEYE_INST/config.xml while the instance is not running

If none of the options work, either the username or password specified for authentication is wrong.

I hope this helps!

Felipe

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

56 views 0 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you