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Not able to send mails in crucible

Crucible is not able to send mails below is are the details:

Mail system started.

Using from address: 'xxx.xx@xxx.com'

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

DEBUG SMTP: useEhlo true, useAuth true

DEBUG SMTP: useEhlo true, useAuth true

DEBUG SMTP: trying to connect to host "smtp3.xxx.com ", port 587, isSSL false

problem sending email
smtp3.hpe.com 
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at java.net.Socket.connect(Socket.java:538)

1 answer

0 votes
Rodrigo M Atlassian Team May 21, 2018

Hello Shailaja


We can't conclude what is causing the error since does not have meaningful information on the log. Can you provide the full stack trace on what is showing in the logs?

In addition, can you please try disabling any anti-virus or firewall in between the machine that is hosting Crucible and your mail server? A similar KB can be found here.

Please also follow the Configuring SMTP document in order to set e-mail parameters.

 

Cheers
Rodrigo

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