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Not able to send emails

I configured SMTP server and clicked on send test mail but getting following errors


Starting mail system... =

mail.smtp.starttls.enable = false

mail.smtp.port = 465

mail.from =

mail.smtp.connectiontimeout = 1200000

mail.smtp.timeout = 1200000

mail.smtp.auth = true

username =

password = *******

Mail system started.

Using from address: ''

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

DEBUG SMTP: useEhlo true, useAuth true

DEBUG SMTP: useEhlo true, useAuth true

DEBUG SMTP: trying to connect to host " ", port 465, isSSL false

problem sending email 
at com.sun.mail.util.SocketFetcher.createSocket(

2 answers

0 votes
Charlie Misonne Community Leader May 14, 2018

Does your network allow the server to connect to the mail server?

It could be a firewall restriction

The crucible was configured on another server and same SMTP details were used and that instance of the crucible was able to send mails. The one that I am trying to setup is a priced product on another server which is in the  same network. 

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