Not able to send emails

[Shailaja Yadawad]

I configured SMTP server and clicked on send test mail but getting following errors

Starting mail system...

mail.smtp.host = smtp3.hpe.com

mail.smtp.starttls.enable = false

mail.smtp.port = 465

mail.from = xxx.xxx@xxx.com

mail.smtp.connectiontimeout = 1200000

mail.smtp.timeout = 1200000

mail.smtp.auth = true

username = xxx.xxx@hpe.com

password = *******

Mail system started.

Using from address: 'xxx.xxx@xxx.com'

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

DEBUG SMTP: useEhlo true, useAuth true

DEBUG SMTP: useEhlo true, useAuth true

DEBUG SMTP: trying to connect to host "smtp3.hpe.com ", port 465, isSSL false

problem sending email
smtp3.xxx.com 
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:230)

[Charlie Misonne]

Does your network allow the server to connect to the mail server?

It could be a firewall restriction

[Shailaja Yadawad]

The crucible was configured on another server and same SMTP details were used and that instance of the crucible was able to send mails. The one that I am trying to setup is a priced product on another server which is in the  same network.