Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Not able to send emails

I configured SMTP server and clicked on send test mail but getting following errors


Starting mail system... =

mail.smtp.starttls.enable = false

mail.smtp.port = 465

mail.from =

mail.smtp.connectiontimeout = 1200000

mail.smtp.timeout = 1200000

mail.smtp.auth = true

username =

password = *******

Mail system started.

Using from address: ''

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

DEBUG SMTP: useEhlo true, useAuth true

DEBUG SMTP: useEhlo true, useAuth true

DEBUG SMTP: trying to connect to host " ", port 465, isSSL false

problem sending email 
at com.sun.mail.util.SocketFetcher.createSocket(

2 answers

The crucible was configured on another server and same SMTP details were used and that instance of the crucible was able to send mails. The one that I am trying to setup is a priced product on another server which is in the  same network. 

0 votes
Charlie Misonne Community Leader May 14, 2018

Does your network allow the server to connect to the mail server?

It could be a firewall restriction

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

70 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you