No Fish Eye admin, can't add one

I am seeing an error in JIRA:

jira_error.jpg

So, I figured out that FishEye is running on that IP/port. We don't use FishEye. I tried to log in as admin (with my JIRA admin credentials) and got this error:admin_login.jpg

Logging in as a regular user, I can see a list of 10 users (some of which are VERY old) and some are more recent. However, NONE of them are admin. And the user(s) that get the original error are NOT in this user list.

I want to get rid of the original error, and thought that if I added the users that are having problems to the FishEye users, the problem might go away.

 

What is the correct solution?

Do I manage my FishEye users even though I don't use Fish Eye? If so, how can I do that?

Can I unlink FishEye from JIRA (or whatever the correct terminolgy is) since I don't use it?

Something else?

 

 

1 answer

1 accepted

Accepted Answer
1 vote

Logging in as a regular user, I can see a list of 10 users (some of which are VERY old)

Hint: it's possible to disable users in FishEye. This way they won't be counted to the license limit.

However, NONE of them are admin. 

Hint: in case you need to log in as admin, you can use the special password-only account (i.e. it has no login) - click on the "Administration" link at the bottom of FishEye/Crucible page. 

And the user(s) that get the original error are NOT in this user list.

I suspect that your FishEye is configured to use user directory from JIRA and that there's an option to automatically add new users enabled. This could explain "Could not add user X" errors you see.

Can I unlink FishEye from JIRA (or whatever the correct terminolgy is) since I don't use it?

Go to Administration panel in FishEye, select Application Links and remove the link to JIRA.

You may also want to remove authentication via JIRA (in case it's configured).

 

References:

https://confluence.atlassian.com/display/FISHEYE034/Linking+to+another+application

https://confluence.atlassian.com/display/FISHEYE034/Configuring+External+Authentication+Sources

Thanks for the detailed reply.

I didn't realize that the text "Administration" in the footer is a link.

Have it working now, much appreciated!

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Monday in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

470 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you