Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

No Fish Eye admin, can't add one

I am seeing an error in JIRA:

jira_error.jpg

So, I figured out that FishEye is running on that IP/port. We don't use FishEye. I tried to log in as admin (with my JIRA admin credentials) and got this error:admin_login.jpg

Logging in as a regular user, I can see a list of 10 users (some of which are VERY old) and some are more recent. However, NONE of them are admin. And the user(s) that get the original error are NOT in this user list.

I want to get rid of the original error, and thought that if I added the users that are having problems to the FishEye users, the problem might go away.

 

What is the correct solution?

Do I manage my FishEye users even though I don't use Fish Eye? If so, how can I do that?

Can I unlink FishEye from JIRA (or whatever the correct terminolgy is) since I don't use it?

Something else?

 

 

1 answer

1 accepted

1 vote
Answer accepted

Logging in as a regular user, I can see a list of 10 users (some of which are VERY old)

Hint: it's possible to disable users in FishEye. This way they won't be counted to the license limit.

However, NONE of them are admin. 

Hint: in case you need to log in as admin, you can use the special password-only account (i.e. it has no login) - click on the "Administration" link at the bottom of FishEye/Crucible page. 

And the user(s) that get the original error are NOT in this user list.

I suspect that your FishEye is configured to use user directory from JIRA and that there's an option to automatically add new users enabled. This could explain "Could not add user X" errors you see.

Can I unlink FishEye from JIRA (or whatever the correct terminolgy is) since I don't use it?

Go to Administration panel in FishEye, select Application Links and remove the link to JIRA.

You may also want to remove authentication via JIRA (in case it's configured).

 

References:

https://confluence.atlassian.com/display/FISHEYE034/Linking+to+another+application

https://confluence.atlassian.com/display/FISHEYE034/Configuring+External+Authentication+Sources

Thanks for the detailed reply.

I didn't realize that the text "Administration" in the footer is a link.

Have it working now, much appreciated!

 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

267 views 16 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you