Jira -> Crucible, User Administration Question

Hey Guys

So I have a JIRA server up and running with users and projects and all that wonderful stuff.  I just downloaded Crucible for code reviews and setup an application link between JIRA and Crucible, and setup the user directory in Crucible to pull from the JIRA server.   I can see the JIRA users inside Crucible, but when I click the name of a user from the JIRA user database, I see a red box which says "no access".

I can't figure out how to activate a user in JIRA so they can login in Crucible, has anyone got this working?

3 answers

1 accepted

Accepted Answer
0 votes

Check if your user belongs to the 'crucible-users' and 'fisheye-users' groups (Administration > User settings > Users).

Check if 'crucible-users' and 'fisheye-users' groups have the 'FishEye & Crucible user' and 'FishEye user' access (Administration > Security > Global permissions).

References:

Thanks

i tried that yesterday and it didn't work, however when I tried it right now, it accepted the user.  I assumed that Fisheye / Crucible, would of showed up under Application and Groups. 

Anyway thanks for the help, no idea why it worked this time and not before, maybe a synchronization problem.

Hi guys.

 

I had the same problem on Jira Software DC 7.11.1. 

 

I removed the specific user from Fisheye-users in Jira, synced Fisheye user directories(in Fisheye), added user back to Fisheye-users in Jira, synced Fisheye user directories and then he got access :-)

0 votes

In case you use external user directory, then you may be also affected by this bug:

User's permissions are not refreshed if the user is being automatically added to a group in external directory and this group controls global permissions

https://jira.atlassian.com/browse/FE-7001

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