Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira -> Crucible, User Administration Question

Hey Guys

So I have a JIRA server up and running with users and projects and all that wonderful stuff.  I just downloaded Crucible for code reviews and setup an application link between JIRA and Crucible, and setup the user directory in Crucible to pull from the JIRA server.   I can see the JIRA users inside Crucible, but when I click the name of a user from the JIRA user database, I see a red box which says "no access".

I can't figure out how to activate a user in JIRA so they can login in Crucible, has anyone got this working?

4 answers

1 accepted

1 vote
Answer accepted

Check if your user belongs to the 'crucible-users' and 'fisheye-users' groups (Administration > User settings > Users).

Check if 'crucible-users' and 'fisheye-users' groups have the 'FishEye & Crucible user' and 'FishEye user' access (Administration > Security > Global permissions).



i tried that yesterday and it didn't work, however when I tried it right now, it accepted the user.  I assumed that Fisheye / Crucible, would of showed up under Application and Groups. 

Anyway thanks for the help, no idea why it worked this time and not before, maybe a synchronization problem.

ok, how about if I click on global permissions, try entering the same credentials I use in Jira and it doesn't let me login to see Fisheye + Crucible global settings?

I'm using a JIRA Directory and Global Permissions to Fisheye/Crucible are granted through a group.

I got around this bug by explicitly adding the users in that group to the Global Permissions instead of relying on the group.

same here, works (only) this way for me too!

1 vote

In case you use external user directory, then you may be also affected by this bug:

User's permissions are not refreshed if the user is being automatically added to a group in external directory and this group controls global permissions

Hi guys.


I had the same problem on Jira Software DC 7.11.1. 


I removed the specific user from Fisheye-users in Jira, synced Fisheye user directories(in Fisheye), added user back to Fisheye-users in Jira, synced Fisheye user directories and then he got access :-)

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events