Jira -> Crucible, User Administration Question

[Andrew Murdoch]

Hey Guys

So I have a JIRA server up and running with users and projects and all that wonderful stuff.  I just downloaded Crucible for code reviews and setup an application link between JIRA and Crucible, and setup the user directory in Crucible to pull from the JIRA server.   I can see the JIRA users inside Crucible, but when I click the name of a user from the JIRA user database, I see a red box which says "no access".

I can't figure out how to activate a user in JIRA so they can login in Crucible, has anyone got this working?

[Marek Parfianowicz · Accepted solution]

Check if your user belongs to the 'crucible-users' and 'fisheye-users' groups (Administration > User settings > Users).

Check if 'crucible-users' and 'fisheye-users' groups have the 'FishEye & Crucible user' and 'FishEye user' access (Administration > Security > Global permissions).

References:

https://confluence.atlassian.com/display/FISHEYE/Adding+a+user+to+a+group

https://confluence.atlassian.com/display/FISHEYE/Global+permissions

https://confluence.atlassian.com/display/FISHEYE/Connecting+to+JIRA+for+user+management

[Andrew Murdoch]

Thanks

i tried that yesterday and it didn't work, however when I tried it right now, it accepted the user.  I assumed that Fisheye / Crucible, would of showed up under Application and Groups. 

Anyway thanks for the help, no idea why it worked this time and not before, maybe a synchronization problem.

[Manuel A Mangual]

ok, how about if I click on global permissions, try entering the same credentials I use in Jira and it doesn't let me login to see Fisheye + Crucible global settings?

[Cody Stott]

I'm using a JIRA Directory and Global Permissions to Fisheye/Crucible are granted through a group.

I got around this bug by explicitly adding the users in that group to the Global Permissions instead of relying on the group.

[Vasu Lingegowda]

same here, works (only) this way for me too!

[Marek Parfianowicz]

In case you use external user directory, then you may be also affected by this bug:

User's permissions are not refreshed if the user is being automatically added to a group in external directory and this group controls global permissions

https://jira.atlassian.com/browse/FE-7001

[Sonny Singh]

Hi guys.

I had the same problem on Jira Software DC 7.11.1. 

I removed the specific user from Fisheye-users in Jira, synced Fisheye user directories(in Fisheye), added user back to Fisheye-users in Jira, synced Fisheye user directories and then he got access :-)