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Jira -> Crucible, User Administration Question

Andrew Murdoch Jul 11, 2016

Hey Guys

So I have a JIRA server up and running with users and projects and all that wonderful stuff.  I just downloaded Crucible for code reviews and setup an application link between JIRA and Crucible, and setup the user directory in Crucible to pull from the JIRA server.   I can see the JIRA users inside Crucible, but when I click the name of a user from the JIRA user database, I see a red box which says "no access".

I can't figure out how to activate a user in JIRA so they can login in Crucible, has anyone got this working?

4 answers

1 accepted

0 votes
Answer accepted
Marek Parfianowicz Atlassian Team Jul 11, 2016

Check if your user belongs to the 'crucible-users' and 'fisheye-users' groups (Administration > User settings > Users).

Check if 'crucible-users' and 'fisheye-users' groups have the 'FishEye & Crucible user' and 'FishEye user' access (Administration > Security > Global permissions).

Andrew Murdoch Jul 12, 2016


i tried that yesterday and it didn't work, however when I tried it right now, it accepted the user.  I assumed that Fisheye / Crucible, would of showed up under Application and Groups. 

Anyway thanks for the help, no idea why it worked this time and not before, maybe a synchronization problem.

1 vote
Marek Parfianowicz Atlassian Team Oct 16, 2018

In case you use external user directory, then you may be also affected by this bug:

User's permissions are not refreshed if the user is being automatically added to a group in external directory and this group controls global permissions

0 votes
Sonny Singh Oct 16, 2018

Hi guys.


I had the same problem on Jira Software DC 7.11.1. 


I removed the specific user from Fisheye-users in Jira, synced Fisheye user directories(in Fisheye), added user back to Fisheye-users in Jira, synced Fisheye user directories and then he got access :-)

0 votes
Cody Stott May 02, 2019

I'm using a JIRA Directory and Global Permissions to Fisheye/Crucible are granted through a group.

I got around this bug by explicitly adding the users in that group to the Global Permissions instead of relying on the group.

Vasu Lingegowda I'm New Here Friday

same here, works (only) this way for me too!

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