Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Issue Type icon being attached to JIRA issue upon reply to issue notification


I just want to follow up with above issue.

does anybody have workaround.

we are looking to upgrade the jira software to the latest and this is holding us ,not sure if atlassian is working on fixing this bug or any workaround?

Thank You!

1 answer

0 votes
Brant Schroeder Community Leader Aug 27, 2019

Tummala - Do you have a test instance?  This is not an issue for us and you might want to try upgrading your instance to see if it will affect you.  

If it is affecting you after you test the upgrade you could test the two workarounds identified on the issue you referenced to ensure that they work.


  1. Remove the issue type icon from the email notification, as suggested by Brian Hair & Andrew Muhs in this comment. Tested on Jira 7.7
  2. Changing the properties of the issue type icon image, as suggested by Martina Riedel in this comment.

Hi Brant,

I did test it by upgrading from 7.10 to latest 8.3 version in our test environment and this is still effecting us so  I did try the workaround suggested by Brian hair &Andrew still we are facing this issue Issue Type icon being attached to JIRA issue upon reply.

Any suggestions!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

79 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you