Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Installation of multiple addons - Fisheye, Crucible, Confluence

When looking to install JIRA addons, the documentation is confusing. Crucible install guide for Windows references Fisheye and appears to indicate that Crucible is a more feature rich version of that product. Each references the other product and there is no indication which should be installed first (if necessary). Also, the need for 32bit Java on an x64 Windows server for the Windows service function also appears to fail - Windows does not see the installation Please help!

1 answer

Hi there,

FishEye and Crucible are essentially two products in one bundle, (with one installer), but they require separate licenses so this is why Crucible appears to be a more feature rich version of the product, (as it extends the functionality of FishEye).

When you say that setting up the Windows Service is failing, can I ask whether you are using the Java Service Wrapper, as described in this document? https://confluence.atlassian.com/display/FISHEYE/Running+FishEye+as+a+Windows+service#RunningFishEyeasaWindowsservice-InstallingtheJavaServiceWrapper

If you have followed all the instructions in that document and the install still isn't working, please open a ticket with Support in the FishEye project and one of our engineers will advise you on how to get this configured.

All the best,
John

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

51 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you