I got a trial for Crucible/Fisheye but adding users is disabled under Application Access

I thought starting a trial adds at least a few users but under Application Access all checkboxes are disabled and it says that I have exceeded available licences by 1 (it said it even before I started the trial as well).

3 answers

0 vote

Hi Alexander,

Are you by chance using a FishEye Starter license? I am asking this because this type of license has some restrictions:

https://confluence.atlassian.com/display/FISHEYE/Restrictions+on+FishEye+Starter+Licenses

You can have:

  • Up to 10 historic committers in FishEye
  • Up to 10 committers per repository
  • Up to 5 repositories

I am not sure what you mean by "under Application Access all checkboxes are disabled". Can you please clarify this further? Are you using FishEye / Crucible Standalone? What version are you running?

It's an evaluation licence.

We only have 2 repos and under 7 committers now so this is not a problem.

There is an open issue for this on AOD: AOD-5952 which says this is a 'harmless error.' Apparently it can only be removed by issuing a request to atlassian support.

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