I got a trial for Crucible/Fisheye but adding users is disabled under Application Access

I thought starting a trial adds at least a few users but under Application Access all checkboxes are disabled and it says that I have exceeded available licences by 1 (it said it even before I started the trial as well).

3 answers

0 votes

Hi Alexander,

Are you by chance using a FishEye Starter license? I am asking this because this type of license has some restrictions:

https://confluence.atlassian.com/display/FISHEYE/Restrictions+on+FishEye+Starter+Licenses

You can have:

  • Up to 10 historic committers in FishEye
  • Up to 10 committers per repository
  • Up to 5 repositories

I am not sure what you mean by "under Application Access all checkboxes are disabled". Can you please clarify this further? Are you using FishEye / Crucible Standalone? What version are you running?

It's an evaluation licence.

We only have 2 repos and under 7 committers now so this is not a problem.

There is an open issue for this on AOD: AOD-5952 which says this is a 'harmless error.' Apparently it can only be removed by issuing a request to atlassian support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

295 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you