How can I correct a failed FishEye backup restore?

My environment is Windows Server 2008. As a result of experiencing many problems with a FishEye 3.7 upgrade some months ago, I decided to uninstall FishEye 3.7 and replace it with a 3.9.1 installation.

FishEye has always been configured to perform a backup each night and the most recent ones (the last three) are in FISHEYE_INST/Data/backup.

As per the instructions for restoring a FishEye backup -  https://confluence.atlassian.com/fisheye/backing-up-and-restoring-fisheye-data-298976928.html, I shut down the newly installed FishEye service before attempting a restore opf the most recent backup.

Unfortunately, the restore failed with the following output to the FishEye logs (emphasis mine):

INFO - RDBMS: Microsoft SQL Server, version: 10.00.5538

INFO - JDBC driver: jTDS Type 4 JDBC Driver for MS SQL Server and Sybase, versi
on: 1.2.5
INFO - Using dialect: com.cenqua.crucible.hibernate.dialects.SQLServer2008Unico
deDialect
INFO - Disabling contextual LOB creation as JDBC driver reported JDBC version [
3] less than 4
INFO - Using default transaction strategy (direct JDBC transactions)
INFO - No TransactionManagerLookup configured (in JTA environment, use of read-
write or transactional second-level cache is not recommended)
INFO - Automatic flush during beforeCompletion(): disabled
INFO - Automatic session close at end of transaction: disabled
INFO - Scrollable result sets: enabled
INFO - JDBC3 getGeneratedKeys(): enabled
INFO - Connection release mode: auto
INFO - Default batch fetch size: 1
INFO - Generate SQL with comments: disabled
INFO - Order SQL updates by primary key: disabled
INFO - Order SQL inserts for batching: disabled
INFO - Query translator: org.hibernate.hql.ast.ASTQueryTranslatorFactory
INFO - Using ASTQueryTranslatorFactory
INFO - Query language substitutions: {}
INFO - JPA-QL strict compliance: disabled
INFO - Second-level cache: disabled
INFO - Query cache: disabled
INFO - Cache region factory : net.sf.ehcache.hibernate.SingletonEhCacheRegionFa
ctory
INFO - Optimize cache for minimal puts: enabled
INFO - Structured second-level cache entries: disabled
INFO - Statistics: disabled
INFO - Deleted entity synthetic identifier rollback: disabled
INFO - Default entity-mode: pojo
INFO - Named query checking : enabled
INFO - Check Nullability in Core (should be disabled when Bean Validation is on
): enabled
INFO - building session factory
WARN - No TransactionManagerLookup found in Hibernate config, XA Caches will be
participating in the two-phase commit!
INFO - Not binding factory to JNDI, no JNDI name configured
INFO - Database started.
ERROR: problem running command
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.cenqua.fisheye.FishEyeCtl.mainImpl(FishEyeCtl.java:101)
at com.cenqua.fisheye.FishEyeCtl.main(FishEyeCtl.java:44)
Caused by: com.atlassian.applinks.host.OsgiServiceProxyFactory$ServiceTimeoutExc
eeded: Timeout exceeded waiting for service - com.atlassian.activeobjects.spi.Ba
ckup
at com.atlassian.applinks.host.OsgiServiceProxyFactory$DynamicServiceInv
ocationHandler.invoke(OsgiServiceProxyFactory.java:106)
at com.sun.proxy.$Proxy27.restore(Unknown Source)
at com.atlassian.crucible.migration.item.ActiveObjectsBackup$ActiveObjec
tsRestorer.restore(ActiveObjectsBackup.java:122)
at com.cenqua.fisheye.ctl.Restore.run(Restore.java:197)
at com.cenqua.fisheye.ctl.Restore.main(Restore.java:273)
... 6 more
Press any key to continue . . .

Can anyone help me restore the FishEye home directories from the backup file?

2 answers

1 accepted

Accepted Answer
0 votes

Feel free to create a support ticket at support.atlassian.com 

OK - done - FSH-17445

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