Fisheye says I have exceeded the number of users, but my users in Fisheye are less than my license.

[Clarissa V]

I have a license for 5 users in Fisheye. We do not use Crucible.

I have 4 users set up in Fisheye, but I have an alert saying that I have exceeded the number of users for Fisheye by 2 users.

I think I eliminated any access from our general Jira users... So I am not sure why this is the case.

What am I missing? Is this accurate?

Thank you!