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Fisheye says I have exceeded the number of users, but my users in Fisheye are less than my license.

I have a license for 5 users in Fisheye. We do not use Crucible.

 

I have 4 users set up in Fisheye, but I have an alert saying that I have exceeded the number of users for Fisheye by 2 users.

 

I think I eliminated any access from our general Jira users... So I am not sure why this is the case.

 

What am I missing? Is this accurate?

 

Thank you!

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