Fisheye login issue

When I try to login to Fisheye I get the following error:

 fisheye CrowdAuth-authenticate - User (jimb) is not authorized to connect on FishEye and Crucible

I know for a fact that that user exists because prior to a domain change we were logging in with that account.

I created a new user in JIRA and tried to create an application link and set the authentication  to basic for outgoing and incoming. It took the outgoing credentials for the new user I created but the incoming authentication wouldn't accept my new user or old users (that we know were good).

1 answer

0 vote
Lukasz Pater Atlassian Team Oct 29, 2014

Hi Jim,

the login error you're seeing can be caused by either:

  • FishEye not being allowed to use JIRA as an authentication source - check in the 'JIRA user server' section in JIRA whether FishEye's application name, password and IP address match the ones configured in FishEye (in the Authentication section)
  • the user password being wrong, but that's probably not the case here.

If you verify your application settings and still can't get FishEye to authenticate using the JIRA user server, please raise a support ticket so we can diagnose further.

Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

393 views 6 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot