Fisheye/Crucible License Upgrade

Good day/morning,

We have paid for and renewed our Fisheye/Crucible license. We run the software locally (not On-Demand). However, I still this from the fisheye admin screens which indicates it is about to expire.

Server IDBJDD-U9OY-GFM0-OEHU

ProductFishEye, Crucible

LicenseFishEye: Commercial, Crucible 5 Users: Starter License

Licensed toConvoke Systems

Support Entitlement Number (SEN) FishEye: SEN-2755094

Crucible: SEN-2739105

Upgrades/Maintenance Expires 2014-08-01 10:00 -0400

License restrictions Maximum number of FishEye users: 10

Maximum number of Crucible users: 5

Is it possible that we need to get another copy of the license key? If so, where do we go?

If not, why are we seeing that we have not paid for our license? We paid 580$ on quote AT-2080255 on 7/10/2014.

Thanks,

Steve

1 answer

1 accepted

This widget could not be displayed.

Hi Steve,

For this specific question your best option is to create a Support ticket under the FishEye project, so that our Customer Advocates can have a look at what's going on with your license and let you know how to proceed. Can you please do so?

Kind regards,
Felipe Kraemer
Atlassian Support

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published 52m ago in Bitbucket

Branch Management with Bitbucket

As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...

15 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you