Fisheye/Crucible 3.5.2 are not sending email notifications.

Hello,

So a user watches repository X and the admin configured the repo to send watches. Now the problem is that there are no emails being sent when a review is created or whatever is done with it. The test email page works fine and emails are sent. The emails are configured using Office 365 settings. I enabled debugging in mail settings but nothing is written to the log.

 

Any help is appreciated.

1 answer

Hi Ziad,

Could you please give a try restarting FishEye and checking if the emails are sent after this? In case this works I think you may be facing what's described at https://confluence.atlassian.com/display/FISHKB/Email+Notifications+Not+Being+Sent. As per this document, this could happen if a connection was left open with the SMTP server, so no new emails are sent.

If this is the case please follow the Resolution proposed in this document, by setting the timeout in the Mail Server configuration.

Regards,

Gustavo Refosco

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Confluence

Color tables for a shiny Confluence page

...; ## Developed by: Alana Fernando ## Shared with love ## @param style:title=style type|type=enum|required=true|desc=Choose a style.|enumValues=Style1,Style2,Style3,Style4,Style5 ## @param alignment:title...

172 views 8 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you