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Fisheye Authentication Issue

Using SSO with Jira our users are able to directly access Fisheye from clicking on a review.  A couple of our users just recently started getting redirected to the login screen for fisheye & cannot log in.

Jira & fisheye both reside on the same box, the "Jira user server" address contains the IP of the machine.  Syncing works fine from fisheye.  It's just these 2 users cannot log in at all.

1 answer

Hi Paul. Do you use an add-on for achieving SSO? Which one, and do you have an example of a Fisheye link where SSO does not trigger correctly?

Regards,

Jon Espen
Kantega SSO

Hi Jon, we're using miniOrange's SAML SSO.  It is logging everyone in properly within the Jira front end, however within Jira we link out to fisheye for reviews/commits, etc. 

It's these links that are not logging us into fisheye whereas before it was... an example of a fisheye link within Jira looks like the following:

https://fisheye.OURCOMPANY.ca/changelog/Websites?cs=3871

I am sure their support team find the underlying cause here.

-Jon Espen

Thanks Jon, but I don't believe it's an issue with SSO. 

Initially, everyone is getting logged in to Jira perfectly fine. 

It seems as if it's the linkage betwixt Jira & Fisheye.

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