Fisheye Authentication Issue

[paul redmond]

Using SSO with Jira our users are able to directly access Fisheye from clicking on a review.  A couple of our users just recently started getting redirected to the login screen for fisheye & cannot log in.

Jira & fisheye both reside on the same box, the "Jira user server" address contains the IP of the machine.  Syncing works fine from fisheye.  It's just these 2 users cannot log in at all.

[Jon Espen Ingvaldsen _ Kantega SSO]

Hi Paul. Do you use an add-on for achieving SSO? Which one, and do you have an example of a Fisheye link where SSO does not trigger correctly?

Regards,

Jon Espen
Kantega SSO

[Paul Redmond]

Hi Jon, we're using miniOrange's SAML SSO.  It is logging everyone in properly within the Jira front end, however within Jira we link out to fisheye for reviews/commits, etc. 

It's these links that are not logging us into fisheye whereas before it was... an example of a fisheye link within Jira looks like the following:

https://fisheye.OURCOMPANY.ca/changelog/Websites?cs=3871

[Jon Espen Ingvaldsen _ Kantega SSO]

I am sure their support team find the underlying cause here.

-Jon Espen

[Paul Redmond]

Thanks Jon, but I don't believe it's an issue with SSO. 

Initially, everyone is getting logged in to Jira perfectly fine. 

It seems as if it's the linkage betwixt Jira & Fisheye.