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Exceeded the maximum number of users for Crucible

Main Account Lee Hsiao
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October 10, 2017

Hi 

We just brought 5 users license.  But we updated the license to Crucible, we got the error. Please check from the attachments.

I just check the user directories, Seems it use same directories with our jira server. But for our dev team, we just need five accounts for Crucible.

Could you give some suggestions about that ?

 

Best

Changyong

crucible.PNGcrucible2.PNG

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Mikael Sandberg
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 10, 2017

Check which groups have Fisheye access under Global permissions. From the screenshot it looks like your jira-users group was given access, instead of a fisheye group that only contains the users that should have the access.

Main Account Lee Hsiao
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 11, 2017

Hi Mikael,

That is really helpful. we solved this issue.

Thanks

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