Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error 403 when connecting Crucible to JIRA for user management

We're trying to set up Crucible to use JIRA users and groups. We're following this: https://confluence.atlassian.com/display/CRUCIBLE/Linking+Crucible+to+JIRA#LinkingCrucibletoJIRA-usermanagement

The application in JIRA is configured with the application name for Crucible, and the IP of the server it runs on.

In Crucible, the JIRA Authentication setting is set to the URL of our JIRA instance on https.

When clicking Next, we get the following error message: Problem communicating with JIRA: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. Go to JIRA home

We tried listing the Crucible and JIRA IDs in our proxy settings, same result. Deactivating our firewall didn't fix the problem either.

Any other ideas?

Thanks.

1 answer

0 votes

Hi @GEE Media Tools Manager,

Can you provide a stack trace from the Crucible log, please?  It seems like there are some network problems accessing JIRA from FishEye, but I can't say easily.

You may also want to enable debug logging, including network traffic, there might be more details logged in the Crucible log.

Kind regards,
Piotr 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

280 views 16 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you