Error 403 when connecting Crucible to JIRA for user management

We're trying to set up Crucible to use JIRA users and groups. We're following this: https://confluence.atlassian.com/display/CRUCIBLE/Linking+Crucible+to+JIRA#LinkingCrucibletoJIRA-usermanagement

The application in JIRA is configured with the application name for Crucible, and the IP of the server it runs on.

In Crucible, the JIRA Authentication setting is set to the URL of our JIRA instance on https.

When clicking Next, we get the following error message: Problem communicating with JIRA: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. Go to JIRA home

We tried listing the Crucible and JIRA IDs in our proxy settings, same result. Deactivating our firewall didn't fix the problem either.

Any other ideas?

Thanks.

1 answer

This widget could not be displayed.

Hi @GEE Media Tools Manager,

Can you provide a stack trace from the Crucible log, please?  It seems like there are some network problems accessing JIRA from FishEye, but I can't say easily.

You may also want to enable debug logging, including network traffic, there might be more details logged in the Crucible log.

Kind regards,
Piotr 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

50 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you