Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Crucible upgrade on Windows

The page at https://confluence.atlassian.com/fisheye/fisheye-upgrade-guide-298976988.html#FishEyeupgradeguide-2.BackupyourFishEyedata has notes but they aren't very helpful.

Step 1 talks about uninstalling without explicitly stating that you have to.  I found when I ran the installer it told me I had to uninstall the previous version first.  I did that but when I ran the installer again and followed it through to Step 8 it left me with a system which didn't work.  The whole thing is on a VHD so I can revert fairly easily but that's not a useful result, obviously.

At the moment the sequence seems to be backup, stop the service, uninstall the previous version, install the new version but point it at your existing data folder.  It's supposed to run automatically but doesn't, I had to start the service manually and even then it didn't work, the website is unavailable.  My data folder is surviving the process, which I wouldn't really call an upgrade, more of a reinstallation.  Have I missed the point somewhere?

Thanks.

1 answer

1 accepted

0 votes
Answer accepted

In case someone else finds this looking for an answer - you need to uninstall the old version before you install the new one so it isn't really an upgrade, more of a replacement.

I also needed to add the database connector to the new installation, something which became evident once I spoke to support and we checked the log files.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across Jira Cloud instance.   📢 Get y...

120 views 6 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you