Crucible running with FishEye Disabled getting FishEye Maintenance alerts

This might seem like a simple question, but we are running Crucible without full FishEye (only using the embedded light support). Our license key for FishEye is "Disabled". Recently our crucible instance (v3.10.3) started reporting that our FishEye maintenance is expiring in 7 days.

5 answers

1 accepted

1 vote

This is a bug in a third-party plugin Crucible uses - it returns wrong application name.

If you scroll the page to the very bottom you can find the valid Crucible warning:

You have 5 days before your maintenance expires. You can renew your license at

I just double checked and our crucible license does not expire until 30 Mar 2017Is this also from the bug with the 3rd party plugin that it is giving us this notification?

Nevermind turns out someone had put a different license on our box. The one we should be using wasn't the one on this production instance. Thanks for your help!

0 vote

In case you had FishEye in the past, have you restarted the server after modifying the license?

We have never had a FishEye license. We have been running with the license key of "Disabled" since the first installation and for every upgrade afterwards 


We got those but it never seemed to amount to anything, just an annoyance.  Later I discovered that in fact we HAD purchased a new FishEye license (can you say poor communication?) and installed it, so I'm not 100% certain nothing bad would have come of the situation.  But we were well beyond the "expiration"date of our previous FishEye license.

Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

339 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot