When someone creates a review or adds something to a review, the email notification seems to take a long time to be received, like over 5-10 minutes.
On the other hand, notification emails about someone leaving a comment is received right away.
I would expect all emails to be sent right way. What is the expected behavior?
Is there somewhere this is configured (timing for emails)? Is there a way to debug this?
What you are describing is intentional behaviour. Crucible will batch emails together when they are of a similar nature (eg, multiple comments added) to avoid spamming the recipients.
Adding files to a review is batched a little longer than comments to give authors a chance to add multiple changes to a review, which Crucible will only send one email for.
Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs