When someone creates a review or adds something to a review, the email notification seems to take a long time to be received, like over 5-10 minutes.
On the other hand, notification emails about someone leaving a comment is received right away.
I would expect all emails to be sent right way. What is the expected behavior?
Is there somewhere this is configured (timing for emails)? Is there a way to debug this?
What you are describing is intentional behaviour. Crucible will batch emails together when they are of a similar nature (eg, multiple comments added) to avoid spamming the recipients.
Adding files to a review is batched a little longer than comments to give authors a chance to add multiple changes to a review, which Crucible will only send one email for.
I see one of the answers is that Crucible batches emails which I can understand but some of my users are saying it can take 30-60 minutes before they see the emails when a review is created. That seems a little too long.
I couldn't find any settings to control this.
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