When someone creates a review or adds something to a review, the email notification seems to take a long time to be received, like over 5-10 minutes.
On the other hand, notification emails about someone leaving a comment is received right away.
I would expect all emails to be sent right way. What is the expected behavior?
Is there somewhere this is configured (timing for emails)? Is there a way to debug this?
What you are describing is intentional behaviour. Crucible will batch emails together when they are of a similar nature (eg, multiple comments added) to avoid spamming the recipients.
Adding files to a review is batched a little longer than comments to give authors a chance to add multiple changes to a review, which Crucible will only send one email for.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events