Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Crowd SSO and JIRA does not allow me to login to JIRA

I am able to configure JIRA 5.x and Fisheye 2.8.x to use Crowd 2.6.x for user authenication, which allows me to login to both applicatins.

When I turn on SSO for Fisheye I can still login to Fisheye.

When i turn on SSO for JIRA based on these instructions I can not login to JIRA.

Here is the log entires from crowd after SSO is enabled in JIRA:

2013-03-29 12:37:50,771 http-8095-10 DEBUG [crowd.manager.authentication.TokenAuthenticationManagerImpl] Authenticating user: ht1792
2013-03-29 12:37:50,775 http-8095-10 DEBUG [] Performing user search: baseDN = dc=itservices,dc=sbc,dc=com - filter = (&(&(objectCategory=Person)(sAMAccountName=*))(sAMAccountName=ht1792))
2013-03-29 12:37:51,228 http-8095-10 DEBUG [crowd.manager.authentication.TokenAuthenticationManagerImpl] generateUserToken: user ht1792
2013-03-29 12:37:51,229 http-8095-10 DEBUG [manager.token.factory.TokenKeyGeneratorImpl] Generating Token for principal: ht1792
2013-03-29 12:37:51,229 http-8095-10 DEBUG [manager.token.factory.TokenKeyGeneratorImpl] Generating Token for principal: ht1792
2013-03-29 12:37:51,230 http-8095-10 DEBUG [crowd.dao.token.TokenDAOHibernate] Updating object: Token{identifierHash='gEECB0AxG4M0O75ApfqYEg00', lastAccessedTime=1364578671230, createdDate=2013-03-29 11:51:31.261, duration=null, name='ht1792', directoryId=32771}
2013-03-29 12:37:51,230 http-8095-10 DEBUG [crowd.manager.authentication.TokenAuthenticationManagerImpl] User <ht1792> has access to the application <itracktest>

Any help would be appricated.

3 answers

1 accepted

0 votes
Answer accepted

I check all three configuration and it all looks good.

I can get crowd to authentication users for JIRA and Fisheye (SSO disable for JIRA).

The problem is when I edit the file seraph-config.xml to enable SSO for JIRA. I cannot log into JIRA anymore.

Fisheye url -</span<>>

JIRA url -

Crowd SSO domain -

Not sure what I am doing wrong.

Hi Jerome,

For this kind of issue since you have confirmed that disabling the SSO allow your JIRA integration to work hence the issue might be caused by SSO configuration or environmental issue. Please double check the following configuration:

  • JIRA's
  • Ensure that your SSO domain is configured correctly
  • Check if there are any proxy in between JIRA and Crowd that might messed up the SSO cookies

Hope it helps.

Septa Cahyadiputra


1. What are the URLs being used to access each application?
2. What is the [SSO Domain|] value stored in Crowd?
3. Are both applications using the Crowd authenticator at their *WEB-INF/classes/seraph-config.xml* files? Are all the configuration inside ** correct?
4. How many Directories are assigned to each application in Crowd? If more than one, are they in the exact same [order|]?
5. Are proxy servers being used between Crowd and the applications? If so, please add their IP addresses to the [Trusted Proxy Servers list|] in Crowd



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Bitbucket Smart Commits vs. Genius Commits - What's the difference?

If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...

106 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you