I have setup a Crucible application in the Jira User Server, but I get an error when I go into Crucible to Security Setting -> Authentication and setup the details as specified here: https://confluence.atlassian.com/display/JIRA/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management
I get a "Problem communicating with Jira: Forbidden (403) Encountered a 403 - forbidden error while loading this page. JIRA home"
This error usually occurs when the IP of Crucible server is not listed at the IP addresses list of the application allowed to connect to JIRA for User Management.
Note that in case there's any proxy/firewall between the applications, the IP address of these applications should also be listed there.
I hope it helps.
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
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