Connecting Crucible to Jira for User Management

[Christopher Cannata]

Hello All,

I have setup a Crucible application in the Jira User Server, but I get an error when I go into Crucible to Security Setting -> Authentication and setup the details as specified here: https://confluence.atlassian.com/display/JIRA/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management

I get a "Problem communicating with Jira: Forbidden (403) Encountered a 403 - forbidden error while loading this page. JIRA home"

[Christopher Cannata · Accepted solution]

I was able to find the answer on this, thanks for the suggestions for debugging.

[Andrey Petrov]

I've got the same problem. Please tell how you resolved it? Thank you

[Tiago Comasseto]

Hi Christopher,

This error usually occurs when the IP of Crucible server is not listed at the IP addresses list of the application allowed to connect to JIRA for User Management.

Note that in case there's any proxy/firewall between the applications, the IP address of these applications should also be listed there.

I hope it helps.

Cheers

[Nick]

HI Christopher,

Please double check that the Application name and Password you entered are in fact correct.

[Christopher Cannata]

I checked both of these, neither suggestion worked. Any other possible ideas?

[Nick]

Hi Christopher,

I suggest enabling DEBUG logging with WIRE LEVEL logging enabled, then reproducing this problem, and then creating a support request. The support request can be raised via the Support Tools menu in the Admin section of FishEye.

Cheers,

Nick