It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't connect SMTP to Fisheye

Brian Weinreich Aug 03, 2017

Added my server IP to the /etc/hosts file


Starting mail system... =
mail.smtp.starttls.enable = true
mail.smtp.port = 25
mail.from =
mail.smtp.connectiontimeout = 30000
mail.smtp.timeout = 30000
mail.smtp.auth = true
password = *******
Mail system started.
Invalid user email '' - using server email as from address.
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "", port 25, isSSL false
220 ESMTP SimpleEmailService-2110753669 7yyiErG1p2Ow5Qfl2guB
DEBUG SMTP: connected to host "", port: 25
501 Syntax: EHLO hostname
501 Syntax: HELO
problem sending email
501 Syntax: HELO

at com.sun.mail.smtp.SMTPTransport.issueCommand(
at com.sun.mail.smtp.SMTPTransport.helo(
at com.sun.mail.smtp.SMTPTransport.protocolConnect(
at javax.mail.Service.connect(
at javax.mail.Service.connect(

1 answer

1 accepted

Brian Weinreich Aug 03, 2017

Yep tried that. Stopped and started the application and still doesn't work. Anything I should do after editing the hosts file? It is behind a load balancer. 

Boris Berenberg Aug 03, 2017

Hmm not sure, I would double check that it was done correctly. All occurances of this problem that I can find all come back to the same fix.

I expect that your loadbalancer is in front of the application as a proxy, not as an outbound proxy? If yes, it shouldn't matter.

Can you get any logs from the Amazon side of the connection information?

Brian Weinreich Aug 04, 2017

Ah, okay I realized that my hostname on the EC2 instance was 

ip-10-0-X-X so I had to update my hosts file with the public IP, the cname, and then that hostname.

Works now. Thanks.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

9,969 views 46 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you