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After unexpted power down data has been lost

Hi Support team

After unplanned power down crucible is up but missing data of the lats month,. Can you please check attached logs to see if we can recover from this state?

We saved crucible_db and /var/atlassian/crucible/var/ directory from the day before the shutdown. Can you instruct how we can safely use this data  if need to recover lost data?

thanks

Yossi Goldberg

1 answer

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Answer accepted

Hi @Yossi Goldberg,

You may be better served by raising a support request with Atlassian here: Contact Atlassian Support

This forum is made up of users of Atlassian products, and while someone may be able to give you instructions for restoring from your backup working directly with Atlassian may be faster for you.

Hope this helps, 

-Scott

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